TiobExam helps your institution author, review, and quality-check assessments with AI assistance. You stay responsible for what you upload and for reviewing every question before it is used in a real exam. We protect your content, you respect our platform, and either side can end the arrangement. The full terms below take precedence over this summary.
1. Acceptance of these terms
These Terms of Service (the "Terms") form a binding agreement between Frikanda Ltd, trading as "TiobExam" ("TiobExam", "we", "us" or "our"), and the organisation or individual that registers for or uses the platform ("you", "Customer" or "Institution"). By creating an account, accepting an invitation, or otherwise accessing or using the platform, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated by reference.
If you are entering into these Terms on behalf of an institution, you represent that you have authority to bind that institution. If you do not agree to these Terms, you must not use the platform.
2. Definitions
- Platform / Services
- The TiobExam web application and all related features, tools, and services we make available to you.
- Customer / Institution
- The academic institution, department, or organisation that holds an account with us.
- Authorized Users
- The individuals — such as organisation owners, module coordinators, lecturers, and external examiners — whom the Customer permits to access the Services under its account.
- Customer Content
- Any materials, documents, text, questions, or other data that you or your Authorized Users upload to or generate within the platform.
- AI Output
- Questions, scenarios, analyses, feedback, or other content produced with the assistance of the platform's automated and AI-supported features.
3. Accounts, eligibility & roles
The platform is intended for use by academic institutions and their staff. To use the Services you must register an account and provide accurate, current information. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
Access is organised around your institution and is governed by role-based permissions (for example, organisation owner, module coordinator, and lecturer). You are responsible for managing which Authorized Users have access, for ensuring they comply with these Terms, and for the actions they take on the platform. You must promptly notify us of any unauthorised use of your account.
4. The Services
TiobExam provides an AI-assisted platform for authoring, reviewing, improving, and quality-checking academic assessments, together with related workflow, collaboration, and export tools. We may add, change, or remove features over time to improve the Services. We will use reasonable efforts to avoid materially reducing core functionality during a paid subscription term without notice.
The Services are provided as a tool to support qualified educators. They do not replace professional academic judgement, and they are not a substitute for your institution's own assessment, moderation, and quality-assurance processes.
5. Subscriptions, trials & payment
Access to the Services may be offered on a trial, subscription, or other basis as described at the time of sign-up or in a separate order. Trial accounts may be subject to fair-use limits, including capacity allowances on AI-supported operations; once an allowance is reached, certain operations may be paused until the allowance is renewed or the account is upgraded.
Where fees apply, you agree to pay them as set out in the applicable plan or order. Unless stated otherwise, fees are non-refundable except as required by law. We may change pricing on reasonable notice, with changes taking effect from the next renewal.
6. Your content & the licence you grant us
You own what you upload. We only use it to run the service for you.
As between you and us, you (or your licensors) retain all ownership of your Customer Content. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display your Customer Content solely as necessary to provide, secure, maintain, and improve the Services for you, and as otherwise described in our Privacy Policy.
You represent and warrant that you have all rights, permissions, and consents necessary to upload your Customer Content and to allow us to process it as described, and that doing so does not infringe the rights of any third party or violate any law.
7. AI-generated output
AI Output may contain errors, omissions, or inaccuracies. You are responsible for reviewing, verifying, and approving every question or output before it is used in any examination, assessment, or other consequential context.
The platform uses automated and AI-supported techniques to help generate and analyse content. AI Output is provided to assist you, not to make final decisions. We do not warrant that AI Output is accurate, complete, current, suitable for any particular purpose, or free of bias or error.
As between you and us, and to the extent permitted by law, we assign to you our rights in the AI Output generated for you, subject to your compliance with these Terms. You acknowledge that AI-generated material may not be eligible for certain intellectual property protections in every jurisdiction, and that identical or similar output may be generated for other customers from comparable inputs.
8. Acceptable use
You agree not to, and not to permit any Authorized User to:
- use the Services for any unlawful, infringing, deceptive, or harmful purpose;
- upload content you do not have the right to use, or that contains personal data without a lawful basis;
- attempt to reverse engineer, decompile, copy, or derive the underlying methods, models, prompts, or source of the platform, or to build a competing product from it;
- probe, scan, circumvent, or interfere with the security or integrity of the Services;
- use the Services to generate content that is discriminatory, defamatory, or otherwise violates the rights of others;
- resell, sublicense, or provide the Services to third parties except as expressly permitted;
- exceed applicable usage limits or use automated means to place disproportionate load on the Services.
You are responsible for using the Services consistently with academic-integrity standards and the policies of your institution.
9. Intellectual property
We and our licensors own all right, title, and interest in and to the Services, including the software, design, underlying methodology, and all related intellectual property. Except for the limited rights expressly granted to you in these Terms, no rights are transferred to you. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.
10. Third-party services
The Services rely on third-party providers for functions such as AI processing, document handling, hosting, payments, and communications. Your use of the Services may be subject to those providers' terms where applicable. We are not responsible for the acts, omissions, or content of third-party services outside our reasonable control.
11. Data protection & privacy
Our collection and use of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we act as a processor and you act as the controller, and each party will comply with applicable data-protection law, including the Ghana Data Protection Act, 2012 (Act 843) and, where it applies, the EU/UK General Data Protection Regulation (GDPR). You are responsible for ensuring you have a lawful basis for any personal data — including student or examination data — that you upload, and for honouring the rights of the individuals concerned.
12. Confidentiality
Each party may receive confidential information from the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to those who need it and are bound by similar obligations. This does not apply to information that is public, independently developed, or lawfully obtained from another source.
13. Disclaimers
To the maximum extent permitted by law, the Services and all AI Output are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that defects will be corrected.
14. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Services. Our total aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid us for the Services in the twelve (12) months before the event giving rise to the claim, or one hundred United States dollars (US$100). Nothing in these Terms excludes liability that cannot be excluded by law.
15. Indemnification
You will defend, indemnify, and hold us harmless from third-party claims, losses, and expenses arising out of your Customer Content, your use of the Services in breach of these Terms, or your violation of any law or third-party right.
16. Suspension & termination
You may stop using the Services and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the security or integrity of the Services. On termination, your right to use the Services ends. We will make your Customer Content available for a reasonable period where practicable, after which it may be deleted in line with our retention practices described in the Privacy Policy.
17. Changes to these terms or the Services
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated Terms with a new effective date or notifying you in-app or by email. Changes take effect on the date indicated. Your continued use of the Services after that date constitutes acceptance of the updated Terms.
18. Governing law & disputes
These Terms are governed by the laws of the Republic of Ghana, without regard to its conflict-of-laws rules. The parties will attempt in good faith to resolve any dispute informally first. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Ghana, unless otherwise required by mandatory law in your jurisdiction.
19. General
These Terms, together with the Privacy Policy and Cookie Policy and any order you enter into, are the entire agreement between us regarding the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
20. Contact us
If you have questions about these Terms, contact us at support@tiobexam.com, or write to Frikanda Ltd (TiobExam), 5 Bobo Street, East Legon, Accra, Ghana.
This document was last updated on 21 June 2026. We may update it from time to time; the date above always reflects the current version.